Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • We offer a 60 min response guarantee for every support ticket or e–mail that you submit to the help desk team. We will rapidly respond to all general questions and forward right away the case to our administrators if any further assistance is required. If you make use of the Managed Servers package, we will execute any of the included server management services at a time that has been agreed upon beforehand.

  • Top quality support service

  • A Top–Notch Technical Support Service

  • Should you require help with our Web Control Panel or with any of the apps that we’ve preinstalled on the dedicated server for you, do not hesitate to get in touch with our technical support team at any time through the ticketing system. Additionally, if you require help administering your dedicated web hosting server, you can make use of the Managed Servers package, which includes OS updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting services, data backup hard disk drive storage space, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Web Control Panel is pre–installed for each dedicated web hosting plan. Among its functionalities is a very convenient integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most of the educational articles in addition video versions that show all the actions that you can carry out in a highly illustrative manner. You will find the how–to articles and the video tutorials in the upper right corner of each Web Control Panel section.