There are a number of ways to touch base with the hosting company whose services you are using, but the one that you will always find regardless of which company you choose is a support ticket system. It’s the easiest communication method for several reasons. In case no client support team representative is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always hit home. Also, you can copy and paste extensive bits of information without having to worry about typographical mistakes, and if a given issue needs more time to be sorted out or a number of replies must be exchanged, all the info will be in the exact same location, so either party can always see the comments written by the other one. The disadvantage of using tickets to get in touch with your web hosting provider is that they are usually separate from the web hosting platform, which goes to say that if you need to provide information or to adhere to directions, you will need to use at least 2 different admin dashboards and this number might rise in case you wish to administer several domain names. Moreover, many hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we are using for our shared web hosting plans is not separate from the hosting account. It is included in our all-inclusive Hepsia hosting Control Panel and you will be able to visit it whenever you need with only several mouse clicks, without having to sign out of your hosting account. The ticketing system features a quick-search field, so you can track down virtually any trouble ticket that you’ve submitted in the past, if required. Furthermore, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to deal with a given issue before you actually submit a ticket. The ticket response time is no more than 1 hour, which implies that you can obtain quick assistance at any given moment and if our customer service team advises you to do something in your account, you can do it right away without the need to sign out of the Control Panel.